Frequently Asked Questions

Can I use my own branding?


Absolutely, Frame Your selfie is white label. Use your own Twilio # or email or




How does it work?


Have your clients send a text message to your Twilio number or email to your business account

Frame Your Selfie will detect if the image is horizontal, vertical or square and it will frame it accordingly

You can also replace the background virtually starting at $0.23 per picture




What are the system requirements?


Windows 8 (32 or 64 bits) or Windows 10 (32 or 64 bits)

Pentium i5 or better with at least 4 GB de RAM

or Mac with BootCamp

Fast internet connections (cable preferred), at least 20Mb download and 10Mb upload.

Your own www.twilio.com account and number

A business email account (godaddy, etc.)




How do I upload my overlays?


Access our Web Server and configure the event:

- Email credentials

- Twilio number

- Overlays

- Green Screen

- Automatic Background Replacement




Can I run more than one event?


Yes! One license allows you to run 2 simultaneous events (using 2 Twilio phone #'s)




How much is the Automatic Background Replacement


It starts at $0.23 per photo.

Sign up here: https://bit.ly/2ThnNho




What kind of data do I get ?


Aside from receiving the original pictures from your clients, you'll also have access to the framed ones, plus the phone # or email from the sender, gender and age from everyone in the pictures.




How does the green screen work?


If your guests are in front of a physical green screen, Frame Your Selfie will replace the background without any additional cost.

If you select Auto Background Replacement, the cost starts at $0.23 per photo




Do you offer technical support?


Yes! We answer your questions via chat and email, within the hour from 9am til 10pm EST M-T and 9AM til 6PM on Friday and Saturday

Also we offer a free one time remote installation, to make sure the application runs flawless.




Do I have to install anything on my computer?


Yes, the desktop app, runs locally on your Windows PC or Mac with BootCamp and will process the pictures. However, you can customize your event from anywhere using the WebServer




Can I print my client's photos?


Absolutely! You have the option to print one picture automatically or more. Frame Your Selfie will detect how many people are in the pictures and will print accordingly. You can also print it on demand




Does Frame Your Selfie work outside the US?


Yes, you can have your guests send pictures via email or Whatsapp

* You need to have your Twilio # Whatsapp compatible

https://www.twilio.com/whatsapp/request-access




What are the other functionalities of the app?


You can apply a new overlay to existing pictures via email in batch

Its a great tool to create awareness of your new service or create commemorative pictures with a new frame!




How does my client create awareness about the service?


Through social media posts, E-blast, flyers, posters or PA annoucements.




How long it takes to get the picture framed?


It depends on your Windows PC / Mac configuration and Internet speed. Usually it takes 1 and 1/2 minutes or less





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